In accordance with the UKGDPR 2016 and Data Protection Act 2018, patients may request to see their medical records. Such requests should be made through the practice manager.   No information will be released without the patient’s consent unless we are legally obliged to do so.

Inspects GP practices and other primary medical services in England to check that they are meeting the national standards of quality and safety.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. The Practice Manager may ask you to put this in writing so we can further investigate your complaint.

What happens if I prefer to complain directly to the commissioning organisation? 

If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, you should contact Greater Manchester ICB.

Details of how to do this can be found at the following website, under the ‘Local area feedback and complaints’ section:

https://gmintegratedcare.org.uk/have-your-say/contact-us/

• From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing. Rather than contacting NHS England, complaints will be made to directly to the local integrated care board (ICB).
• NHS England’s Customer Contact Centre will still deal with general enquiries from patients, such as ‘how do I get a GP or Dentist’. For such general enquiries, patients can still call 0300 311 22 33.

• Members of the public will still be able to make a complaint to the provider. This is NOT changing.

• Members of the public with ongoing complaints received on/after 1 July 2022 will receive a letter from NHS England informing them that the ICB is now handling their complaint with confirmation of their case handler.

• Members of the public with any ongoing complaints received before 1 July 2022 will receive a letter from NHS England informing them that their complaint is being retained by NHS England with confirmation of their case handler.
• Find out more about how to feedback or make a complaint about an NHS service

Local area feedback and complaints

For all other advice or complaints, please contact your local area feedback and complaints team:

Bolton

Governance and Safety,
Bolton – NHS GM,
Lever Chambers
27 Ashburner Street
Bolton, BL1 1SQ

Email:                                                            Call:     01204 462 022
[email protected]                                    01204 462 023

_____________________________________________

• Click here to read our complaints policy
• Click here to download our complaints form

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you get other services e.g. from the social work department. This requires your consent.
When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

DALEFIELD SURGERY PUBLICATION OF EARNINGS 2022/23

NHS England require that the net earnings of GPs engaged in the practice is publicised and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time GPs spend working in the practice and it should not be used to form any judgement about GP earnings nor to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in the surgery in the last financial year was £104,612 before tax and national insurance. This is for 5 part time GPs who worked in the practice for at least six months

We aim to provide a safe and clinically sound environment, where the immediate and urgent needs of individuals using the surgery is recognised, and suitably skilled staff are available to see and treat the users of this service. To ensure that we meet the needs and expectations of the patients we provide a culture of continuing learning and development.

We are an equal opportunities employer. We operate an equal opportunities policy and expect staff to have a commitment to equal opportunities policies in relation to employment and service delivery.

From 1^st April 2015, all patients registered at any GP practice are required to be allocated a named accountable GP.

What does ‘accountable’ mean?

 The named accountable GP is responsible for the co-ordination of all appropriate services required under the contract and ensure they are delivered to each patient where required.

However, this does not mean that they will be the only GP or clinician who will provide care to that patient.

These responsibilities will be carried out within the opening hours of the Practice and do not change the way you currently access care outside these hours.

Will GP practices write to patients to inform them of their named GP?

 No. However, we will inform patients of their named GP on request.

Can patients choose their own named GP?

 The Practice will allocate a named GP for each patient.

However, if a patient requests a different named GP, reasonable effort will be made to accommodate their preference.

Do patients have to see their named GP when they book an appointment?

 No. Patients can, and should, feel free to choose to see any GP or nurse in the practice in line with current arrangements. As all patients have an electronic medical record this ensures that all clinicians in the Practice have access to the most accurate and up to date information. If you request an urgent appointment, this will be with any of the doctors who have available appointments.

All patients registered at Dalefield Surgery have been allocated a named accountable GP.

Please be aware that this does not affect your ability to make an appointment with any of the GPs in the practice of your choosing 

NHS Digital will collect data to support a wide variety of research and analysis to help run health and care services. In addition, the service will also help to support the planning and commissioning and health and care services, the development of health and care policy, public health monitoring and interventions and enable many different areas of research.

If you are happy for your information to be used in this way, you do not need to do anything.  If you wish to opt-out of this service, you will need to fill a form in and submit this online, or print this off, fill in the details and bring this to the Surgery. Children under 13 cannot opt-out online, and therefore will need to fill in a paper form.

• Download our opt-out form here
• Click here to find out How we use your information
• Click here to view our Privacy Notice

Safeguarding is all about protecting the health, wellbeing, and human rights of individuals as well as enabling them to live safely and free from harm, abuse, and neglect.  It’s fundamental to high quality health services.

Safeguarding children and promoting their welfare includes:

• Protecting them from harm or things that are bad for their health or development.
• Making sure they grow up in surroundings that allow for safe and effective care.

Safeguarding adults includes:

• Protecting their rights to live in safety and free from abuse and neglect.
• People and organisations working together to reduce the risk of abuse or neglect and prevent it from happening.
• Making sure the wellbeing of local people is promoted, whilst taking their views, wishes, feelings, and beliefs into account.

NHS Bolton Clinical Commissioning Group (CCG) is required to demonstrate that we have appropriate systems in place for carrying out our duties set down in law in terms of safeguarding.  We are committed to working with others to ensure that provision is in place to respond when children or vulnerable adults are at risk or have been harmed.  More broadly, the CCG seeks to improve the health and wellbeing of the most vulnerable in our community.

For further information on safeguarding in Bolton, visit the website for:

Bolton Safeguarding Adult Board

Bolton Safeguarding Children Board

Do you know someone who could be at risk?

If you believe that a child or adult is suffering harm, or is likely to do so, you have a responsibility to notify the correct authority.

If you are concerned about an adult who may be at risk call Adult Social Care (Monday to Friday 9am to 5pm)

Adult Social Care on 01204 337 000

If you are worried that a child may be being abused or neglected then please take action. You can contact Bolton’s Multi-agency Screening and Safeguarding Service (MASSS), previously Referral and Assessment Teams on the number below:

01204 331500 (during office hours only: 9.00am – 5.00pm)

Summary Care Record

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.